Visit us at 1181 North 4th Street, Suite 10, San Jose
We're open six days a week, we don't take appointments, and there's free parking outside. Bring the machine in whenever it suits you — or check in online first and it's already on the board when you arrive.
- Address
- 1181 North 4th Street, Suite 10San Jose, CA 95112
- Open
- 10 — 7Monday to Saturday. Closed Sunday. No appointment needed.
- Phone
- (408) 271-9111Call ahead with the model and the fault and we'll tell you what to expect.
- Parking
- Free lotPlus a loading bay if you're bringing something in a van or on a trailer.
What to bring
- The charger. This is the one people forget and it's the one that matters most. Half of "the battery is dead" turns out to be the charger, and we can't rule that out without it.
- The key, if yours has one, and any remote or fob.
- What you've noticed. When it happens, whether it's getting worse, any error code on the display. It saves us bench time, which is your money.
- Nothing else. You don't need paperwork, a receipt, or to have bought it from us. Most of what we fix was bought somewhere else.
What happens when you arrive
- We take the machine in and log what it's doing — online check-in does this part for you in advance.
- Evaluation is $80 and covers the first hour of work. If we fix it inside that hour, the evaluation fee IS the labor charge.
- We call you with the price before doing the work, not after.
- Labor beyond that first hour runs $80–$130 an hour depending on the job, with an $80 shop minimum.
- Track it from checked in to ready for pickup, without having to phone us.
Hours
| Monday–Friday | 10:00–19:00 |
|---|---|
| Saturday | 11:00–18:00 |
| Sunday | Closed |
Six days a week. If in doubt, call before you drive over.
Finding the door
We're Suite 10, in the white unit with the ETR mark and 1181 above the door — there's a matching sign on the low wall by the road. If you're in the lot and still can't work out which door is ours, call and we'll walk you in.
Questions we get
Do I need an appointment?
No. We're open 10:00am – 7:00pm Monday to Friday, 11:00am – 6:00pm Saturday and you can walk in with no notice. Checking in online first just puts you on the board sooner.
Can I wait while it's fixed?
For quick jobs — a flat, a brake bleed, a diagnostic — often yes. Anything bigger is going on the bench, and bench projects are running about 3 weeks out. Call with the model and the fault and we'll tell you which it is.
Is there parking?
Yes, free in the lot outside, and a loading bay if you're arriving with a van or a trailer. You won't need to carry anything far.
What if I can't transport it?
For power wheelchairs and mobility scooters we do house calls — call and describe the fault and we'll tell you whether it's a visit or a bench job.
Do you work on machines you didn't sell?
Yes, and that's most of our work. Bought online, no local dealer, seller gone quiet — that's a normal day here.
Save yourself the wait
Check in online before you set off — from home or from the parking lot — and your machine goes straight onto the board. Then follow it from checked in to ready for pickup without phoning us.